Contact Us
Got a question about one of our reviews, a correction to flag, or feedback on how we rank the fastest payout casinos available to US players? This page tells you how to reach the team at USA Casino and what to expect when you do.
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and we'll aim to respond within 48 hours on business days. Whether you're a reader with a question or a brand representative, this is the right address to use.
Please include as much detail as possible in your message — for example, the name of the casino you're asking about, the page you were reading, or the specific issue you encountered. That helps us give you a more useful answer, faster.
What We Can Help With
- Review queries — questions about how we assessed a particular casino, its payout speeds or bonus terms
- Factual corrections — if you believe information on one of our pages is out of date or inaccurate, let us know and we'll investigate
- Editorial suggestions — a casino you'd like us to research, a topic you'd like covered, or a format improvement
- Responsible gambling concerns — if you or someone you know needs support, we can point you toward the right resources
- General feedback — anything else about your experience on the site
What We Don't Handle Here
We are an independent comparison and review site, not a casino operator. We cannot access your casino account, process withdrawals, override bonus decisions or resolve disputes with a casino on your behalf. For account issues, you'll need to contact the casino's own customer support team directly.
If you have an unresolved complaint about a licensed casino, you may also be able to escalate to the relevant state gaming regulator — our responsible gambling page has guidance on where to turn if things go wrong.
A Note on Commercial Relationships
Some of the casinos featured on this site are linked through affiliate arrangements, which means we may earn a commission if you sign up through one of our links. This does not influence our editorial rankings or assessments — commission does not buy position. You can read more about how we work on our about us page.
Responsible Gambling
If gambling has stopped being enjoyable or is affecting your finances, relationships or wellbeing, please reach out for support before you contact us about anything else. In the US, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700 (call or text). You can also find state-specific resources and self-exclusion information on our responsible gambling page.
We take reader wellbeing seriously. If your message touches on gambling harm, we'll always prioritise pointing you toward professional support.
Response Times
We review messages Monday through Friday. Most enquiries receive a reply within two business days. During busy periods it may take a little longer — if you haven't heard back within five business days, a follow-up email is welcome.
We read every message, even when volume means a personal reply isn't always possible for general feedback. Corrections and factual queries always get a response.
Terms and Privacy
When you contact us, we use the information you provide only to respond to your enquiry. We don't sell or share personal details with third parties. For the full picture, see our terms and conditions.